Frequently Asked Questions

Everything you need to know about your Tommy Gun's experience, from shipping to grooming advice.

How long does shipping take for my grooming products?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for opened hair or beard care items?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.

Does Tommy Gun's offer international shipping?

Currently, we ship to all states within the US and select provinces in Canada. We are working on expanding our reach to international grooming enthusiasts soon.

Are your products cruelty-free and paraben-free?

Yes, we pride ourselves on sourcing high-quality products. The majority of our range is paraben-free and never tested on animals. Please check the 'Ingredients' tab on individual product pages for specific details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement, and we will do our best to accommodate your request.